The right of withdrawal can only be exercised by the customer.
The item can be returned within 14 days from the delivery date.
ITEMS ON SALE CAN BE EXCHANGED FOR THE SAME COLLECTION BUT CANNOT BE REFUNDED
Return costs are borne by the customer.
Shipping costs incurred during the purchase phase will not be refunded.
The items must be returned intact and in the same condition in which they were received, equipped with tags indicating the bar code and any other seal that is part of the product.
The item or items you have chosen to return will be examined by our staff as soon as possible.
Once we have verified that the return meets all the requirements, we will be able to proceed with the refund.
For items on promotion, once the promotion period or collection window has expired, they cannot be replaced by applying the same promo, but when they return to the warehouse they will be replaced based on the promo available at that time, furthermore for items During the promotion, refunds cannot be requested, only replacements.
Returns for Christmas items can only be made by December 31st of the year.
To make a return you can do so by accessing your reserved area by clicking here: Reserved Area or by sending an email to resi@animakids.it
